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College life is full of new experiences and opportunities, but it can also bring its share of challenges. Conflicts between roommates, classmates, or within student organizations can be stressful and impact your academic performance, relationships, and overall well-being. Don’t let these issues get in the way of your success.

Nova Southeastern University’s Student Mediation Services (SMS) is here to help. We offer free and confidential support to resolve a variety of disputes, including roommate conflicts, academic disagreements, and group project challenges.

Our Mission: To offer NSU students and student clubs and organizations a forum for constructive conflict resolution, including formal mediation services and resolution strategies and skills development, in an informal and confidential setting.

How Does Mediation Work?

Mediation is a confidential process that helps you and others work through disagreements to reach a mutually satisfying agreement. Our trained mediators guide you in open communication, exploring options, and finding solutions that work for everyone involved.

• Open Sharing: Each party explains their perspective without interruption.
• Problem-Solving: Together, you brainstorm solutions with the mediator's guidance.
• Agreement: You create a written agreement outlining the agreed-upon solutions. The agreement is a binding contract, and copies are provided to everyone involved. If necessary, you can revisit mediation to modify the agreement in the future.

Your Role:

• Be open and honest about your concerns.
• Actively participate in the problem-solving process.
• Be willing to compromise and find common ground.

Mediation is free and confidential. 

Schedule a Session

One-on-One Conflict Coaching

Are you struggling with conflict? Want to improve your communication skills? Our one-on-one conflict coaching can help.

This confidential service provides personalized guidance to help you understand your conflict styles and develop effective strategies. Whether you're dealing with a current challenge or looking to build your skills for the future, we can help.

Through coaching sessions, you'll gain valuable insights into your conflict behaviors, learn new approaches, and practice applying them through role-playing.

Contact us at studentmediation@nova.edu to schedule a coaching session.

Presentations and Training

Student Mediation Services offers interactive presentations and workshops designed to equip students with effective conflict resolution skills. Our training covers understanding conflict, different perspectives, conflict resolution strategies, and the mediation process. We can also tailor workshops to your group's specific needs.

To learn more or schedule a training, please contact us studentmediation@nova.edu.   

Helpful Resources

• Conflict Resolution Strategies (PDF)
• Mediation Process (PDF)
• Mediation Standards (PDF)