Experiencing an issue with an already existing application or system? Use the link below to open a ticket with NSU ServiceNow to address any issues with an application or system already in use. Submit

Need a change to a current application? Use the link below to request an upgrade, update, or have a new feature implemented on an existing system (such as Milner or Sharklink). Submit

Click below to submit a request for support within the Ariba system. Examples of support requests include user questions, system errors, bugs, etc. Submit

Click below to submit a request for enhancement or modification within the Ariba system. Examples of Ariba requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality. Submit

Click below to report challenges relating to Audio Visual/Videoconferencing hardware and/or services.Submit

Click below to request Audio Visual (AV) or Videoconferencing Services.Submit

All proposed AV projects require an on-site consultation with a member of the OIIT AV Architecture Team and will be defined as an Internal Installation/upgrade by the OIIT AV Architecture Team or as an Outsourced Installation/Upgrade that will then follow the RFP process with the Office of Procurement to find an external AV Integrator to meet your project needs. Estimates will include total estimated cost of the AV components, AV installation costs (if outsourced) and AV Infrastructure estimates for power and data as applicable. All requests are processed in the order in which they are submitted.Submit

Selecting this option will allow you to submit production errors or incidents within the Banner system or operational requests. These requests include: systems or processes not working or running, research into unexpected results from the Banner applications or custom processes, request to start or stop scheduled jobs, change parameters or run a process on demand, requests for minor configuration changes in the Banner application and general questions. Submit

Selecting one of these options will allow you to submit a request for new features, functionality or modifications within the Banner system.

Examples of Banner requests include the following:

Banner Non-Project Development:

• New integrations between Banner and external or existing internal systems
• Data extracts for third party vendors, new batch processes or modifications to existing batch processes

Banner Upgrade:

• New request for a standard Banner maintenance
  • Examples include Ellucian non-compliance/regulatory releases

Banner Capital Project:

• New request for a Banner-related project effort
  • Examples include the Banner 9 initiative of specific modules, enhancements to the development lifecycle Banner Workflows

Submit

Use this option to submit Support requests for the Canvas System. Examples of support requests include user questions, system errors, course content requests or any related system issues with the Canvas System. Submit

Use this option to submit a request for enhancement or modification within the Canvas system. Examples of Canvas requests include report creation/modification, new features, or updates to current functionality. Submit

Click below to submit a request for support within the Concur application. Examples of support requests include user questions, system errors, bugs, etc. Submit

Click below to submit a request for enhancement or modification within the Concur. Examples of Concur requests include changes to approval flows, report creation/modification, new features, or updates to existing functionality. Submit

Click below to open a ticket for a New DocuSign account request. Submit

Click below to open a ticket with New DocuSign Templates and Power Forms. Submit

 Click below to open a ticket for DocuSign General Support or Need Support on DocuSign Account or Templates.Submit

Click below to open a ticket with NSU ServiceNow to address an issue with a custom mobile application built by the University. Submit

Submit this mobile software request for iShark modules and push notifications as well as NSU Spaces features. Submit

Submit a request to initiate a project that requires OIIT for your department. If the technology is currently in production, please submit an Application/Software or Hardware service request ticket. Submit

Submit a request for OIIT to analyze potential solutions for implementation within the college or university. Submit

Use this option to submit Support requests for the Recruit System. Examples of support requests include system errors, waiver codes, new employees, updating user access, or any related system issues with the Recruit System. Submit

Use this option to submit a request for an enhancement or modification within the Recruit system. Examples of Recruit requests include new communication plans, new features, system configuration, updates to current functionality, or significant revisions to existing communication plans or territories. Submit

This option is for submitting a request to investigate an already developed and deployed report because you believe it is not working correctly or you believe it is returning incorrect data. Submit

This option will allow you to submit a request to develop a new one-time or recurring report using SQL Reporting Services or MSExcel that may be published to SharePoint, Email or requested on-demand. Submit

Use this option to request to make any changes to an existing team sites. Once the changes are submitted, an email confirmation will be sent for your records. Please make sure to include the URL for your team site and provide information on what needs to be changed or modified. One of our team members will contact you for any clarification and work on your request. Submit

Use this option to submit a request to create a SharePoint Collaboration site. SharePoint is a collaboration tool which offers a simplified user experience and added social media capabilities that can be used for website management that includes shared calendars, document libraries, enhanced search capabilities and shared task lists. Submit

Click below to open a ticket with NSU ServiceNow to address an issue with a custom application built by the University. Submit

Click below to submit a request for the creation and/or modification of web or integration software that cannot be otherwise purchased from a vendor and requires programming from the software development team. Examples include Dissertation collaboration, PayTrax, and Course Wizard. Submit

Select this option to request access to the applications supported by the Web Team: Blackboard Connect, CMS, CampusPress, Opinio, Sharklink or Webform. Submit

Websites and webpages are developed using a content management system. Content owners will be requested to manage all future content changes. All website and webpage request must first be directed to site contact owners. If no owner, submit a website or webpage request here. Submit

Select this request to create now or make changes to an existing Opinio Survey. Submit

Select this request to have a mass email created and/or sent out to the NSU population. Submit

Submit this form to request any items regarding Cludo Website Search. Submit

Select here to submit a request to update user information, add users(s) to and existing site, create a new or modify and existing Campus Press site. Submit

Select this request to create a new Flippingbook or to make modifications to an existing one. Submit

Submit this to request a new form, updates to an existing form or to open or close a uPay/Web form. Submit

Select here to submit a request for a new online store, new uPay Site, modifying uPay site settings, resubmitting a transaction or if you need to make a general request regarding Touchnet Marketplace. Submit

Select this request to do the following Sharklink items: Create a new site, create a page or portlet, updated content, access, set audience security or report data inconsistency. Submit